EXCEPTION_ACCESS_VIOLATION - Help would be appreciated

#1 July 17th, 2005, 10:47 PM

We are experiencing the following on two PCs running WebLogic server
.... even though every other PC in the organisation has no such
problems running the same software.

Anyone who could shed any light on why this may be occuring - well
we'd be very pleased ;-)

The server runs up and then this error happens after about 5-10
minutes of use.

TIA

Graham

Unexpected Signal : EXCEPTION_ACCESS_VIOLATION occurred at
PC=0x6d448468
Function name=(N/A)
Library=C:\bea\jdk131\jre\bin\hotspot\jvm.dll

NOTE: We are unable to locate the function name symbol for the error
just occurred. Please refer to release documentation for
possible
reason and solutions.

Current Java thread:
at psdi.app.report.AcAddUser.addActuateUser(Native Method)
at psdi.app.report.ActuateUpdateCronTask.cronAction(A ctuateUpdateCronTas
k.java:105)
at psdi.server.CronTaskManager$CronThread.run(CronTas kManager.java:287)

Dynamic libraries:
0x00400000 - 0x00405000 C:\bea\jdk131\bin\java.exe
0x77F80000 - 0x77FFB000 C:\WINNT\system32\ntdll.dll
0x7C2D0000 - 0x7C332000 C:\WINNT\system32\ADVAPI32.dll
0x7C4E0000 - 0x7C599000 C:\WINNT\system32\KERNEL32.DLL
0x77D30000 - 0x77D9E000 C:\WINNT\system32\RPCRT4.DLL
0x78000000 - 0x78045000 C:\WINNT\system32\MSVCRT.dll
0x6D420000 - 0x6D4F0000 C:\bea\jdk131\jre\bin\hotspot\jvm.dll
0x77E10000 - 0x77E75000 C:\WINNT\system32\USER32.dll
0x77F40000 - 0x77F7C000 C:\WINNT\system32\GDI32.DLL
0x77570000 - 0x775A0000 C:\WINNT\system32\WINMM.dll
0x6D220000 - 0x6D227000 C:\bea\jdk131\jre\bin\hpi.dll
0x6D3B0000 - 0x6D3BD000 C:\bea\jdk131\jre\bin\verify.dll
0x6D250000 - 0x6D266000 C:\bea\jdk131\jre\bin\java.dll
0x6D3C0000 - 0x6D3CD000 C:\bea\jdk131\jre\bin\zip.dll
0x6D340000 - 0x6D348000 C:\bea\jdk131\jre\bin\net.dll
0x75050000 - 0x75058000 C:\WINNT\system32\WSOCK32.dll
0x75030000 - 0x75044000 C:\WINNT\system32\WS2_32.DLL
0x75020000 - 0x75028000 C:\WINNT\system32\WS2HELP.DLL
0x782C0000 - 0x782CC000 C:\WINNT\System32\rnr20.dll
0x77980000 - 0x779A4000 C:\WINNT\system32\DNSAPI.DLL
0x77340000 - 0x77353000 C:\WINNT\system32\iphlpapi.dll
0x77520000 - 0x77525000 C:\WINNT\system32\ICMP.DLL
0x77320000 - 0x77337000 C:\WINNT\system32\MPRAPI.DLL
0x75150000 - 0x7515F000 C:\WINNT\system32\SAMLIB.DLL
0x75170000 - 0x751BF000 C:\WINNT\system32\NETAPI32.DLL
0x7C340000 - 0x7C34F000 C:\WINNT\system32\SECUR32.DLL
0x751C0000 - 0x751C6000 C:\WINNT\system32\NETRAP.DLL
0x77950000 - 0x7797A000 C:\WINNT\system32\WLDAP32.DLL
0x77A50000 - 0x77B3C000 C:\WINNT\system32\OLE32.DLL
0x779B0000 - 0x77A4B000 C:\WINNT\system32\OLEAUT32.DLL
0x773B0000 - 0x773DF000 C:\WINNT\system32\ACTIVEDS.DLL
0x77380000 - 0x773A3000 C:\WINNT\system32\ADSLDPC.DLL
0x77830000 - 0x7783E000 C:\WINNT\system32\RTUTILS.DLL
0x77880000 - 0x7790E000 C:\WINNT\system32\SETUPAPI.DLL
0x7C0F0000 - 0x7C152000 C:\WINNT\system32\USERENV.DLL
0x774E0000 - 0x77513000 C:\WINNT\system32\RASAPI32.DLL
0x774C0000 - 0x774D1000 C:\WINNT\system32\RASMAN.DLL
0x77530000 - 0x77552000 C:\WINNT\system32\TAPI32.DLL
0x71710000 - 0x71794000 C:\WINNT\system32\COMCTL32.DLL
0x63180000 - 0x631E5000 C:\WINNT\system32\SHLWAPI.DLL
0x77360000 - 0x77379000 C:\WINNT\system32\DHCPCSVC.DLL
0x777E0000 - 0x777E8000 C:\WINNT\System32\winrnr.dll
0x777F0000 - 0x777F5000 C:\WINNT\system32\rasadhlp.dll
0x74FD0000 - 0x74FEE000 C:\WINNT\system32\msafd.dll
0x75010000 - 0x75017000 C:\WINNT\System32\wshtcpip.dll
0x4D640000 - 0x4D645000 C:\bea\wlserver6.1\bin\wlntio.dll
0x4D650000 - 0x4D67B000 C:\MAXIMO\addUser.dll
0x4D680000 - 0x4D6E0000 C:\MAXIMO\acr7060.dll
0x780A0000 - 0x780B2000 C:\WINNT\system32\MSVCIRT.dll
0x4D6E0000 - 0x4D805000 C:\MAXIMO\acrs5060.dll
0x4D810000 - 0x4D827000 C:\MAXIMO\WINRPC32.dll
0x78080000 - 0x78095000 C:\WINNT\system32\MSVCRT40.dll
0x6C370000 - 0x6C46B000 C:\WINNT\system32\MFC42.DLL
0x77800000 - 0x7781E000 C:\WINNT\system32\WINSPOOL.DRV
0x76620000 - 0x76631000 C:\WINNT\system32\MPR.DLL
0x782F0000 - 0x78538000 C:\WINNT\system32\SHELL32.dll
0x77920000 - 0x77943000 C:\WINNT\system32\imagehlp.dll
0x72A00000 - 0x72A2D000 C:\WINNT\system32\DBGHELP.dll
0x690A0000 - 0x690AB000 C:\WINNT\system32\PSAPI.DLL

Local Time = Thu Sep 04 17:58:36 2003
Elapsed Time = 386
#
# HotSpot Virtual Machine Error : EXCEPTION_ACCESS_VIOLATION
# Error ID : 4F530E43505002BD
# Please report this error at
# http://java.sun.com/cgi-bin/bugreport.cgi
#
# Java VM: Java HotSpot(TM) Client VM (1.3.1_03-b03 mixed mode)
#
# An error report file has been saved as hs_err_pid2348.log.
# Please refer to the file for further information.
#

#2 July 17th, 2005, 10:47 PM

On 4 Sep 2003 10:02:36 -0700, graham.parsons@reflective.com (Graham
Parsons) wrote or quoted :
[color=blue]
>Anyone who could shed any light on why this may be occuring - well
>we'd be very pleased ;-)[/color]

This just looks like a bug in the JVM. All you can do is save the dump
and send it to bea or sun, whomever's JVM it is.

The cron stuff may refer to some regularly scheduled event. This is
pretty off the wall, but is there any possibility you have something
triggered that wakes up and tries to talk to the JVM every once in a
while or talks to some of your JNI?

--
Canadian Mind Products, Roedy Green.
Coaching, problem solving, economical contract programming.
See http://mindprod.com/jgloss/jgloss.html for The Java Glossary.

#3 July 17th, 2005, 10:48 PM

Here are a few wild guesses you might ponder:

- Actuate reports. Is the interface package from Actuate deemed compatible
with your JVM version?
- Actuate reports. Thread-safe implementation?
- Cron task: Is cron configured to lock out new entries while running a
task?
- JVM: Assuming a batch program is running under bea, should you incorporate
the '-server' JVM parm? This slightly changes jvm behavior.
- Actuate reports. 5-10 minutes of use. Depending on the operating system,
is it possible too many connections are created by the JVM? eg. Win2k
Professional limits to 10 network connections via hard-coded kernal, Win2K
Server has unlimited network connections (via tcp). Or, poor dereferencing
in your custom java program?
- C:\MAXIMO\addUser.dll in your loaded dll's list: Is this a JNI invocation
of this DLL? Thread-safe dll? DLL created with latest Visual Studio
service pack(s) and operating system service packs?

HTH,
BobK

"Graham Parsons" <graham.parsons@reflective.com> wrote in message
news:c06efabc.0309040902.103893fc@posting.google.c om...[color=blue]
> We are experiencing the following on two PCs running WebLogic server
> ... even though every other PC in the organisation has no such
> problems running the same software.
>
> Anyone who could shed any light on why this may be occuring - well
> we'd be very pleased ;-)
>
> The server runs up and then this error happens after about 5-10
> minutes of use.
>
> TIA
>
> Graham
>
>
> Unexpected Signal : EXCEPTION_ACCESS_VIOLATION occurred at
> PC=0x6d448468
> Function name=(N/A)
> Library=C:\bea\jdk131\jre\bin\hotspot\jvm.dll
>
> NOTE: We are unable to locate the function name symbol for the error
> just occurred. Please refer to release documentation for
> possible
> reason and solutions.
>
>
>
> Current Java thread:
> at psdi.app.report.AcAddUser.addActuateUser(Native Method)
> at[/color]
psdi.app.report.ActuateUpdateCronTask.cronAction(A ctuateUpdateCronTas[color=blue]
> k.java:105)
> at[/color]
psdi.server.CronTaskManager$CronThread.run(CronTas kManager.java:287)[color=blue]
>
> Dynamic libraries:
> 0x00400000 - 0x00405000 C:\bea\jdk131\bin\java.exe
> 0x77F80000 - 0x77FFB000 C:\WINNT\system32\ntdll.dll
> 0x7C2D0000 - 0x7C332000 C:\WINNT\system32\ADVAPI32.dll
> 0x7C4E0000 - 0x7C599000 C:\WINNT\system32\KERNEL32.DLL
> 0x77D30000 - 0x77D9E000 C:\WINNT\system32\RPCRT4.DLL
> 0x78000000 - 0x78045000 C:\WINNT\system32\MSVCRT.dll
> 0x6D420000 - 0x6D4F0000 C:\bea\jdk131\jre\bin\hotspot\jvm.dll
> 0x77E10000 - 0x77E75000 C:\WINNT\system32\USER32.dll
> 0x77F40000 - 0x77F7C000 C:\WINNT\system32\GDI32.DLL
> 0x77570000 - 0x775A0000 C:\WINNT\system32\WINMM.dll
> 0x6D220000 - 0x6D227000 C:\bea\jdk131\jre\bin\hpi.dll
> 0x6D3B0000 - 0x6D3BD000 C:\bea\jdk131\jre\bin\verify.dll
> 0x6D250000 - 0x6D266000 C:\bea\jdk131\jre\bin\java.dll
> 0x6D3C0000 - 0x6D3CD000 C:\bea\jdk131\jre\bin\zip.dll
> 0x6D340000 - 0x6D348000 C:\bea\jdk131\jre\bin\net.dll
> 0x75050000 - 0x75058000 C:\WINNT\system32\WSOCK32.dll
> 0x75030000 - 0x75044000 C:\WINNT\system32\WS2_32.DLL
> 0x75020000 - 0x75028000 C:\WINNT\system32\WS2HELP.DLL
> 0x782C0000 - 0x782CC000 C:\WINNT\System32\rnr20.dll
> 0x77980000 - 0x779A4000 C:\WINNT\system32\DNSAPI.DLL
> 0x77340000 - 0x77353000 C:\WINNT\system32\iphlpapi.dll
> 0x77520000 - 0x77525000 C:\WINNT\system32\ICMP.DLL
> 0x77320000 - 0x77337000 C:\WINNT\system32\MPRAPI.DLL
> 0x75150000 - 0x7515F000 C:\WINNT\system32\SAMLIB.DLL
> 0x75170000 - 0x751BF000 C:\WINNT\system32\NETAPI32.DLL
> 0x7C340000 - 0x7C34F000 C:\WINNT\system32\SECUR32.DLL
> 0x751C0000 - 0x751C6000 C:\WINNT\system32\NETRAP.DLL
> 0x77950000 - 0x7797A000 C:\WINNT\system32\WLDAP32.DLL
> 0x77A50000 - 0x77B3C000 C:\WINNT\system32\OLE32.DLL
> 0x779B0000 - 0x77A4B000 C:\WINNT\system32\OLEAUT32.DLL
> 0x773B0000 - 0x773DF000 C:\WINNT\system32\ACTIVEDS.DLL
> 0x77380000 - 0x773A3000 C:\WINNT\system32\ADSLDPC.DLL
> 0x77830000 - 0x7783E000 C:\WINNT\system32\RTUTILS.DLL
> 0x77880000 - 0x7790E000 C:\WINNT\system32\SETUPAPI.DLL
> 0x7C0F0000 - 0x7C152000 C:\WINNT\system32\USERENV.DLL
> 0x774E0000 - 0x77513000 C:\WINNT\system32\RASAPI32.DLL
> 0x774C0000 - 0x774D1000 C:\WINNT\system32\RASMAN.DLL
> 0x77530000 - 0x77552000 C:\WINNT\system32\TAPI32.DLL
> 0x71710000 - 0x71794000 C:\WINNT\system32\COMCTL32.DLL
> 0x63180000 - 0x631E5000 C:\WINNT\system32\SHLWAPI.DLL
> 0x77360000 - 0x77379000 C:\WINNT\system32\DHCPCSVC.DLL
> 0x777E0000 - 0x777E8000 C:\WINNT\System32\winrnr.dll
> 0x777F0000 - 0x777F5000 C:\WINNT\system32\rasadhlp.dll
> 0x74FD0000 - 0x74FEE000 C:\WINNT\system32\msafd.dll
> 0x75010000 - 0x75017000 C:\WINNT\System32\wshtcpip.dll
> 0x4D640000 - 0x4D645000 C:\bea\wlserver6.1\bin\wlntio.dll
> 0x4D650000 - 0x4D67B000 C:\MAXIMO\addUser.dll
> 0x4D680000 - 0x4D6E0000 C:\MAXIMO\acr7060.dll
> 0x780A0000 - 0x780B2000 C:\WINNT\system32\MSVCIRT.dll
> 0x4D6E0000 - 0x4D805000 C:\MAXIMO\acrs5060.dll
> 0x4D810000 - 0x4D827000 C:\MAXIMO\WINRPC32.dll
> 0x78080000 - 0x78095000 C:\WINNT\system32\MSVCRT40.dll
> 0x6C370000 - 0x6C46B000 C:\WINNT\system32\MFC42.DLL
> 0x77800000 - 0x7781E000 C:\WINNT\system32\WINSPOOL.DRV
> 0x76620000 - 0x76631000 C:\WINNT\system32\MPR.DLL
> 0x782F0000 - 0x78538000 C:\WINNT\system32\SHELL32.dll
> 0x77920000 - 0x77943000 C:\WINNT\system32\imagehlp.dll
> 0x72A00000 - 0x72A2D000 C:\WINNT\system32\DBGHELP.dll
> 0x690A0000 - 0x690AB000 C:\WINNT\system32\PSAPI.DLL
>
> Local Time = Thu Sep 04 17:58:36 2003
> Elapsed Time = 386
> #
> # HotSpot Virtual Machine Error : EXCEPTION_ACCESS_VIOLATION
> # Error ID : 4F530E43505002BD
> # Please report this error at
> # http://java.sun.com/cgi-bin/bugreport.cgi
> #
> # Java VM: Java HotSpot(TM) Client VM (1.3.1_03-b03 mixed mode)
> #
> # An error report file has been saved as hs_err_pid2348.log.
> # Please refer to the file for further information.
> #[/color]

#4 July 17th, 2005, 10:48 PM

graham.parsons@reflective.com (Graham Parsons) wrote in message news:<c06efabc.0309040902.103893fc@posting.google. com>...[color=blue]
> We are experiencing the following on two PCs running WebLogic server
> ... even though every other PC in the organisation has no such
> problems running the same software.
>
> Anyone who could shed any light on why this may be occuring - well
> we'd be very pleased ;-)
>
> The server runs up and then this error happens after about 5-10
> minutes of use.
>
> TIA
>
> Graham[/color]
/snip/

Since it is happening on specific machines, and other
machines with the same config are working fine, I would
guess it's a hardware problem. Bad board, bad memory
chip, something like that. Find someone that can do
a thorough hardware diagnostic test. Back-up the harddrive
and reformat it, re-install everything.

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